Frequently asked questions

Asian Express Grocer is a specialty grocery store dedicated to providing authentic Asian ingredients, fresh fruits and vegetables, and a wide range of products from various Asian countries. Whether you’re an experienced chef or a home cook looking to explore new recipes, we aim to make Asian cuisine accessible to everyone.

Please visit our Contact Us page to find the nearest Asian Express Grocer to you.

Yes, we offer online shopping through our website. You can browse our products, place an order, and have it delivered right to your doorstep. Delivery options and fees vary based on your location

We carry a wide range of products including:

• Authentic Asian ingredients and pantry staples
• Fresh fruits and vegetables
• Snacks and Cooking Ingredients

We do not offer organic products however you can find options in various categories such as fruits, vegetables, and pantry staples.

You can reach our customer service team through the Chat System or Contact Us page on our website, 

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Damaged or Defective Products: If you receive a product that is visibly damaged, defective, or spoiled, you may request a refund within 14 days of receiving your order. Photographic evidence is required for all claims.

• Incorrect Products: If the items delivered are not what you ordered, you are eligible for a refund or replacement.

• Expired or Spoiled Perishables: If any perishable item is expired or has spoiled upon arrival, a refund may be issued if reported within 24 hours of delivery with photographic evidence.

Important: Perishable goods, including fresh produce, are not eligible for returns or refunds based solely on subjective qualities such as ripeness, taste preferences, or appearance (e.g., minor bruising or cosmetic imperfections). These natural variations do not affect the quality or edibility of the product.

. For more details, please refer to our Return Policy page.

Yes, we provide wholesale services for restaurants, catering businesses, and other enterprises.